If you require assistance with a legal dispute, you should seek advice from a lawyer. BaFin does not provide legal advice, nor may it recommend a particular lawyer. However, not every dispute necessarily has to end up in court. You might be able to resolve your dispute out of court by using a dispute resolution entity.
I have already lodged a lawsuit against the insurer. Can you help me?
No. BaFin may not become involved in a pending legal proceeding unless requested by a court to do so, in which case it is no longer possible to lodge a complaint with BaFin.